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Macdonald Bath Spa

5-star property
Sydney Road, Bath, England (01) 562 1066
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3.9 out of 5
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See all 20 ebookers Reviews

"Lovely period property. Good location Lacked atmosphere and could do we updating in certain areas " More

By a verified traveller on Sun 15 Mar 2020

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Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€169* Per night/room 29 May - 30 May

Superior Suite, 1 Double Bed (The Belgrave and Cavendish Suites)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Suite, 1 Double Bed (The Presidential Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed (Deluxe Courtyard Double)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room, 1 Double Bed (Super Deluxe Double)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Courtyard View (Courtyard Double)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Macdonald Bath Spa's good location gets good marks from our customers. During your stay, you're just a quick walk from Kennet & Avon Canal. Free WiFi in public areas, free self-parking and 3 bars are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Enjoy Regional cuisine at Vellore Restaurant, a fine-dining restaurant with garden views
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with body treatments, body wraps or body scrubs at The Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the restaurant and the location
  • Just a 2-minute drive from Roman Baths and a few minutes from Thermae Bath Spa
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Macdonald Bath Spa ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Macdonald Bath Spa

Everyone (10) Couples (8) Family (2)
2 out of 5
Hotel itself OK, comfortable enough but needs refurb: dining room especially tired with worn out/aged chairs. But service was incredibly slow. Took forever to order coffees in lounge. About 40 mins later they arrived tepid at best despite the waitress saying be careful as they are hot! The manager was very sarcastic when he delivered replacements suggesting we “ask for scalding hot if you want it hot!!!” Food is quite nice, though I didn’t expect my Squid Ink Prawn Pasta to be the colour of tomato soup and not black! Tasted nice though! However we walked out of breakfast service on last morning having waited over 45 minutes for coffee (which we asked for twice) and not even placing breakfast order. Never received the coffee. Odd because everyone had to book a time for breakfast too, so it’s not like they were inundated with diners by surprise! When we checked out and asked for breakfast refund another couple who had experienced the same also complained, asked for breakfast refund and in fact cancelled their 2nd nights stay. Such a shame as could be a terrific hotel. Felt the staff were way over worked and very demoralised. It was very disappointing especially as it was for my 60th birthday treat. I wouldn’t stay at a MacDonalds again.

Posted by on 24 Feb 2024

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Comment from Hotel Management

27 Feb 2024 by Management Team

Thank you for taking the time to write to us following your experience at the Bath Spa. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service.Thank you for having brought your feedback to our attention, I have set up a meeting with all our managers concerned to go through your comments.Once again, please accept our sincere apologies and do not hesitate to contact me directly should you want to discuss your experience further or to book your future stay.Kind regards.

1 out of 5
The pictures made the hotel look outstanding and luxurious. Unfortunately I would say it was from that. 1 - On check in we asked for toothbrush and paste (we were told on the hotel advert this would be available)- which we were told would be sent to our room. However they were not. And we had to ask reception again at a later time with a different receptionist and finally got them. 2 - On reaching our room we noticed the room was very different to the pictures advertised on the advert. The room was tired, old, dusty. the TV was very small and old. So old the remote still had teletext on it. The bathroom was mouldy, old and tired and in need of renovation. 3. We were given an accessibility room, meaning the bathroom had a lot of space take up to be used for wheelchair users. Me and my wife did not like this and asked to be moved. We were told this was not possible as no other rooms were available apart from a room with two single beds. We explained the images of the bathroom look nothing the images in the advert and again we were told someone would contact us to update us if this was possible, due to any cancellations. No one contacted us.. 4. The sheets were dirty on the bed, the pillow cases had dust, the sheets had stains and the bathroom and red marks all over it.. All in all it was so bad, my wife could not believe how much we spent.

Posted by on 15 Jan 2024

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Comment from Hotel Management

27 Feb 2024 by Management Team

Thank you for taking the time to provide feedback on your recent stay with us. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with all the relevant Head of Departments to improve our guest journey.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.

5 out of 5

Posted by on 19 Dec 2023

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Comment from Hotel Management

12 Jan 2024 by Management Team

Dear Neil, Thank you for your 5/5 review. We are very pleased to hear you had an enjoyable stay with us this time around. We cannot wait to welcome you back to Bath Spa hopefully very soon. Best Wishes,

5 out of 5
Lovely period property. Good location Lacked atmosphere and could do we updating in certain areas

Posted by , from Stafford on 15 Mar 2020

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3 out of 5
The building is amazing however the spa is a very tired looking and the sash windows in our room let in a draft as they didn’t lock. I was shocked to find that on top of the room rate we then had to pay £15 a night to park the car. Not best pleased about that as ebookers did not point this out to us. Also on the website I used the filters to “breakfast included” but when we got there it wasn’t included. The price for this was £21.50 per person which I think is a totally outrageous price. We had a perfectly good breakfast at Bills in town costing £24 for two of us. Overall wouldn’t book through ebookers again or stay at this hotel.

Posted by , from London on 11 Mar 2020

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5 out of 5
We loved the outside heated spa pool . Loved the look of the hotel and the staff were very helpful .

Posted by on 16 Jan 2020

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4 out of 5
Lovely location and room. Food was lovely, staff were great.

Posted by on 26 Dec 2019

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4 out of 5
The spa and pool area was excellent, one off the best I have been to at a hotel. Staff on reception and room service were excellent but the restaurant staff were very slow and kept forgetting things. Me and a number of other tables had to ask multiple times for milk with our tea at breakfast and eventually I had to get it myself from the cereal counter. The hot breakfast buffet was quite limited and the scrambled eggs were not nice. The eggs royale that I ordered off them menu however was lovely.

Posted by on 14 Oct 2019

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4 out of 5

Posted by on 24 Sep 2019

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5 out of 5
It was our Wedding Anniversary. The hotel without prompt upgraded our Room (Sunday night check in) and left a bottle of Prosecco in the room. Nice touch , relaxing stay. Nice Spa, tasty breakfast

Posted by on 18 Sep 2019

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About the Macdonald Bath Spa

Location Sydney Road, Bath, England BA2 6JF

Property Features

Macdonald Bath Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A health club, a hot tub, and a sauna are also featured at the luxury Macdonald Bath Spa. Self parking is free. This Victorian Bath hotel is smoke free.

  • 131 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 bars or lounges
  • Conference rooms
  • Built in 1876
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers for purchase
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Bath Spa Station (1.5 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Macdonald Bath Spa offers 131 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, designer toiletries and bidets. This Bath hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.

Vellore Restaurant – Overlooking the garden, this fine-dining restaurant specialises in Regional cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Drawing Room – This bar overlooks the garden. Open daily.

Colonnade Bar & Louge – This bar only serves light fare. Open daily.

Rotunda Bar – This bar only serves light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

The Spa has 7 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 20 per accommodation, per night
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children under 16 years old are allowed in the pool from 8 AM to 11 AM, and 3 PM to 6 PM, and must be accompanied by an adult. Times may vary during school holidays.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 26 per person
  • Pet fee: GBP 20 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bath Macdonald
  • Bath Macdonald Spa
  • Bath Spa Macdonald
  • Macdonald Bath
  • Macdonald Bath Spa
  • Macdonald Spa
  • Macdonald Spa Bath
  • Macdonald Spa Hotel
  • Macdonald Spa Hotel Bath
  • Bath Hotel Spa
  • Macdonald Bath Spa Hotel
  • Macdonald Hotel Bath
  • Macdonald Bath Hotel Bath
  • Macdonald Bath Spa Bath
  • Macdonald Bath Spa Hotel
  • Macdonald Bath Spa Hotel Bath

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.