All-inclusive Details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Property Features
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free. This 4-star Costa Mujeres property is smoke free.
- 670 guestrooms or units
- 3 levels
- 6 buildings
- 8 dining venues
- 10 bars or lounges
- 10710 sq ft of conference space
- 995 sq. m of conference space
- Built in 2018
- Buffet breakfast (free)
- Deli
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (surcharge)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Conference centre
- Business facilities
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Concierge
- Wedding services available
- Games room or arcade
- Pool or billiards table
- Corner/local shop
- Terrace
- Garden
- Gift shop
- Beauty salon
- ATM
- Bellhop
- Lift
- No smoking on site
- Bar on the beach
- Bar by the pool
- Swim-up bar
Family Friendly Amenities
- Family property
- Free water park access
- Number of outdoor pools - 3
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Soundproofed rooms
- Outdoor tennis courts - 8
- Children's club (free)
- Grocery/convenience store
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Free cots/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
-
Property shuttles: Airport shuttle
-
Parking: Free valet parking and self parking
Room Amenities
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offers 670 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. Smart televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and designer toiletries. This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
- Private balcony or patio (furnished)
- Sitting area
- Memory foam beds
- Jetted
- Stocked minibar (free)
- In-room dining (limited hours)
- Smart television
- Cable channels
- Films for purchase
- Coffee maker
- Separate bath and shower
- Cots (free)
- Housekeeping (daily)
- Nightly turndown service
- Childcare in room (surcharge)
- Hairdryer
- Safe
- Dressing gowns
- Slippers
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout curtains
- Sound-insulated rooms
- Air conditioning
- Ensuite bathroom
- Wardrobe or cupboard
- Change of towels (on request)
- Change of bedsheets (on request)
Food & Drink
Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Isla Blanca (ShowCooking) – Overlooking the garden, this buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Portofino (Italian) – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Dorado (Steak House) – This steakhouse specialises in barbecue and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chang Thai (Thai Cuisine) – This theme restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sumptuori (Japanese) – This theme restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Late-night fare is available from room service (during limited hours).
Nearby Activities
8 outdoor tennis courts, a health club and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Snorkelling nearby
- Surfing/bodyboarding nearby
- Tennis lessons on site
- Volleyball on site
- Beach volleyball on site
- Archery on site
- Fishing nearby
- Windsurfing nearby
- Yoga classes/instruction on site
- Pilates classes on site
- Playground on site
- Ecotours nearby
- Boat tours nearby
- Fitness classes on site
- Golf lessons available nearby
- Kayaking nearby
- Swimming nearby
- Sailing nearby
- Water sports equipment
- Scuba diving nearby
Spa Services
The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.
- Number of treatment rooms 8
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Thai massage
- Reflexology
- Sports massage
- Detoxification wrap
- Hot springs/mineral springs in spa
- Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible meeting spaces/business centre
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Free cots (infant beds)!
Pet Policy
- Pets and service animals are not allowed at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.
- Noise-free rooms not guaranteed
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Contactless check-out is not available
- Staff wears personal protective equipment
- Security system
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
- Guests are provided with free hand sanitiser
- Staffed front desk
- Children stay free - maximum age 2
- Social distancing measures are in place
- Contactless check-in is not available
- No rollaway/extra beds available
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Individually-wrapped food options are available
- Children stay free
- Service animals not allowed
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Number of children who can stay free - 2
- Debit cards
- Gap period enforced between guest stays - 24 hours
Hotel Names
- Grand Palladium Costa Mujeres Resort All Inclusive
- Grand Palladium Costa Mujeres Resort All Inclusive
- Grand Palladium Costa Mujeres All Inclusive
- Grand Palladium Costa Mujeres Resort Spa All Inclusive
- Grand Palladium Resort All Inclusive
- Grand Palladium All Inclusive
- Grand Palladium All Inclusive
You should know
- Pool access available from 8 AM to 8 PM
- Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
- Registered guests are the only ones allowed to be in guestrooms.
- Pets and service animals are not allowed on site.
Awards & Affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
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