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Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Aerial view
6 bars/lounges, 2 swim-up bars, 2 poolside bars
Coffee shop
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪6 min drive‬
  • Place, Mujeres Beach
    ‪8 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Junior Suite, Garden View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(172 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Oceanfront (U)

9.2 out of 10
Wonderful
(14 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Sea View (M)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (M)

7.8 out of 10
Good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (U)

8.6 out of 10
Excellent
(51 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Grande, L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Grande, L)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (Grande, M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Grande, M)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (Large, U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Large, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (L)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (L)

  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (U)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (U)

8.0 out of 10
Very good
(1 review)
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up, L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, M)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, U)

9.2 out of 10
Wonderful
(23 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swin-up, B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swin-up, B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Oceanfront (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Large, B2C-US)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (B2C-US)

  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (M)

9.0 out of 10
Wonderful
(14 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up | B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Large | C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Large | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (C)

8.4 out of 10
Very good
(32 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up | C)

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (C)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (C)

  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Large | B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Large | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Oceanfront (Elite Club, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Elite Club, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up,Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (Elite Club, U)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Elite Club, C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up,Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-up, Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Grande, E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Swim-Up, E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Elite Club, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up,Elite Club, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (Elite Club, E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Family-friendly beachfront location with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Mujeres - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

A 24-hour health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Hotel Riu Palace Costa Mujeres - All Inclusive. During your stay, you'll be close to Mujeres Beach. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Spaces, one of the property's 6 restaurants and 6 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with manicures and pedicures, massages, or facials at Renova
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, a steam room, and kayaking
  • Guests have great things to say about the pool and the helpful staff
  • 11 minutes by car from Playa Mujeres Golf Club and 13 minutes from Punta Sam Ferry Terminal
Hotel Riu Palace Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Riu Palace Costa Mujeres - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a 24-hour health club. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Costa Mujeres property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Spaces - This buffet restaurant specializes in international cuisine.
Zarape - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Japan - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Roma - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Japan
  • Krystal
  • Roma
  • Spaces
  • Zarape

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 812 out of 1326 reviews
Rating 8 - Good. 271 out of 1326 reviews
Rating 6 - Okay. 152 out of 1326 reviews
Rating 4 - Poor. 43 out of 1326 reviews
Rating 2 - Terrible. 48 out of 1326 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Marian

Stayed 4 nights in Oct 2025

10/10 Excellent

Evan, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Palace Costa Mujeres is the ideal place for leisure whether you have a family or as a couple. There’s five pools two waterslides one for adults one for kids. It’s an ideal place. We keep coming back. We really love.RIU Palace Costa Mujeres. The staff there go out of their way to be sure your holiday or vacation is simply the best. I would recommend this for anybody that is looking for a great leisurely time.
Stayed 14 nights in Sep 2025

8/10 Good

Chu Hee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
Stayed 5 nights in Oct 2025

10/10 Excellent

Dorin

Stayed 10 nights in Oct 2025

4/10 Poor

Charan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We had a terrible experience with the Japanese restaurant. The guy gave us a buzzer and said there was 45 minutes of wait. We waited 40 minutes and returned to check whether our turn was close. The guy said he already buzzed it a long time ago. The buzzer never buzzed. He then shrugged his shoulders and said there is nothing more he could do other than giving us another buzzer and wait another 45 minutes. His attitude was negative, arrogant and unhelpful. Very poor customer service for a 5 star Riu Palace. We have been to Riu hotels 6 times. After this experience we will never spend our hard earned money there.
Stayed 9 nights in Oct 2025

10/10 Excellent

Ricky Allen Delno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Excellent food choices! Pool was amazing!
Stayed 3 nights in Oct 2025

10/10 Excellent

James Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned daily, frig restocked and clean towels provided. Staff were fantastic and the beach was outstanding.
Stayed 7 nights in Oct 2025

10/10 Excellent

Liubov, Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a week with my husband for our post marathon quiet, relaxing vacation. We loved how big is the beach, and how long you can walk along the beach to both sides. Water is clean and no seaweed. There are palm trees on the beach that provide shade. We had a nice room with partial ocean view and we loved that it was very quiet so we could relax and enjoy our vacation. Room was cleaned daily and we loved the service. Hotel design was simple, but we loved all the staff of the hotel. Everyone was so nice and attentive to us. Restaurant food was good, a little bit less variety of food than in other RIU resorts we stayed. Gym was open since 5 am. If you are runner, your running option would be most likely a treadmill, since beach sand is a bit too soft or run on and there’s not much territory to run around hotel. And at security points they have a few streets dogs, as well as on the beach we saw about 5 dogs walking together which is a bit scary. When we brought up the street dog’s situation at the checkout they said it’s not their dogs and they can’t control it. Which may influence my future decision to come back to that hotel or not. Lots of mosquitoes everywhere and it doesn’t look like they do anything about it like in other RIU. Overall it was a good hotel and we enjoyed our stay.
Beach
Beach
Backside of the hotel
Ok the way to the beach
Stayed 7 nights in Oct 2025

10/10 Excellent

Jasmeet

Stayed 4 nights in Sep 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

10/10 Excellent

Siyi

Stayed 4 nights in Oct 2025

10/10 Excellent

yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Jillian Rose

Stayed 5 nights in Oct 2025

6/10 Okay

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s a nice resort overall, but if asking would I go again, and the answer is probably not. Riu Palace is not very family friendly. There are no elevators around the stairs when going to the beach, we had to manhandle our stroller everytime when going up or down. There are elevators but they are pretty far away from pool/beach stairs. There are no restrooms in Restaurants or buffet. Mosquitoes were horrible almost every evening when we were there couldn’t enjoy being outside. Food is good but could be better, lots of empty areas. Restaurants are lacking. Small portions and very few varieties. I’d prefer staying in Buffets. I would give more than 3 starts. More like 3.5 but not 4.
Stayed 8 nights in Sep 2025

10/10 Excellent

Merlys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

4/10 Poor

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
RIU Palace at Costa Mujeres is a beautiful place, with enough greenery not to feel like you are in concrete jungle setting, with an awesome beach!  Entertainment will keep you engaged if you are easily bored. Make sure you know where the nearest restaurants are, in case you need to use one, as there is a shortage  of them on a resort.  Bring mosquito spray!!! If you travel with kids, the non-alcoholic beverages from the bars are great for kids, but if you want an adult drink, low quality liquor is what you'll get. Food options will keep you from being hungry.  From buffet, to bar grills, to restaurants. However if you want a more upscale dining experience, look else where as you'll not find it at this resort!  When serving guests, staff always friendly and professional, but it felt like the resort was understaffed big time.
Night time skies
Night time pools
From the pool towards ocean
View from room 4110
Stayed 8 nights in Sep 2025

10/10 Excellent

Habib

Liked: Cleanliness
Stayed 6 nights in Oct 2025

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the pool and the beach. Could have
Stayed 6 nights in Oct 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Riu Palace Costa Mujeres - All Inclusive was amazing!! The whole staff is very professional and friendly! They really cater to your every need! The resort was very clean and spotless! The young lady on the 4th floor tended to our room every day with fresh towels. She did an exceptional job. Cristo is a server on the beach and he was very respectful and helpful. I will definitely go back again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Eglys

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 5 nights in Sep 2025

10/10 Excellent

William J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Hydrotherapy spa every day. A little disappointed the women's sauna was out of service. The men's sauna wasn't working properly.
Stayed 5 nights in Sep 2025

10/10 Excellent

Zoila

H
Stayed 3 nights in Sep 2025

10/10 Excellent

Reyna Silvia

Stayed 4 nights in Sep 2025

2/10 Terrible

KASHALA

Liked: Cleanliness, staff & service, property conditions & facilities
Although the resort was nice, the food was HORRIBLE even the food in the restaurants was disgusting, luckily the staff was able to transfer us to another resort where we were able to enjoy the remainder of the vacay. I wouldn't recommend this resort due to the food.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

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