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Holiday Inn Express Newcastle Gateshead by IHG

3.0 star property

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Photo gallery for Holiday Inn Express Newcastle Gateshead by IHG

Front of property – evening/night
Exterior
Meeting facility
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Free continental breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Clasper Way, Newcastle-upon-Tyne, England, NE16 3BE
  • Place, Derwenthaugh Country Park
    ‪10 min walk‬
  • Place, Metrocentre
    ‪15 min walk‬
  • Place, Bowes Museum
    ‪6 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed (with Free Hot Breakfast)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Double Bed (with Free Hot Breakfast)

9.0 out of 10
Wonderful
(44 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds (with Free Hot Breakfast)

Standard Room, 2 Single Beds (with Free Hot Breakfast)

Standard Room, 2 Single Beds (with Free Hot Breakfast)

9.2 out of 10
Wonderful
(21 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room (with Free Hot Breakfast)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room (with Free Hot Breakfast)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

Standard Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

Standard Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

9.6 out of 10
Exceptional
(14 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible (with Free Hot Breakfast)

Standard Room, 2 Single Beds, Accessible (with Free Hot Breakfast)

Standard Room, 2 Single Beds, Accessible (with Free Hot Breakfast)

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Front of property – evening/night
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4.0 out of 5, Very good, 1,001 reviews
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About this property

Holiday Inn Express Newcastle Gateshead by IHG

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a meeting room, and a 24-hour front desk are onsite.
Holiday Inn Express Newcastle Gateshead by IHG offers 134 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Our customers tell us they enjoy the free breakfast at Holiday Inn Express Newcastle Gateshead by IHG. During your stay, you'll be within walking distance of Metrocentre. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy international cuisine while dining at Great Room lounge
  • Amenities include a front-desk safe, a meeting room, and an elevator
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 2-minute drive from Metrocentre and 6 minutes from Chinatown
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

The business-friendly Holiday Inn Express Newcastle Gateshead by IHG also features a vending machine, coffee/tea in a common area, and a front-desk safe. Free self parking is available.

This 3-star Newcastle-upon-Tyne hotel is smoke free.

Guests are served free continental breakfast.
Great Room lounge - This lobby lounge specializes in international cuisine and serves dinner and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great Room lounge

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per stay
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Newcastle Metrocentre Newcastle-upon-Tyne
Holiday Inn Express Newcastle Metro Centre Hotel
Holiday Inn Express Newcastle Metro Centre Newcastle-upon-Tyne
Holiday Inn Express Newcastle Metro Centre Newcastle-upon-Tyne
Hotel Holiday Inn Express Newcastle - Metro Centre
Holiday Inn Express Newcastle - Metro Centre Newcastle-upon-Tyne
Holiday Inn Express Newcastle Metrocentre
Holiday Inn Express Newcastle Metro Centre Hotel
Holiday Inn Express Newcastle Metro Centre
Express Newcastle Metro Centre

Holiday Inn Express Newcastle Gateshead by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 1000 reviews
Rating 8 - Good. 289 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dan

Stayed 1 night in Dec 2025

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in staff were excellent. hotel was clean and quiet , buffet breakfast very good as always
Stayed 2 nights in Dec 2025

6/10 Okay

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Satisfactory
Stayed 4 nights in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay all facilities excellent as ever!
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
excellent staff and very friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

Dorothy

Travelled with group
Liked: Room comfort
Clean and comfortable. Good service. Good breakfast. Actually no complaints at all.
Stayed 3 nights in Dec 2025

8/10 Good

darrell

Stayed 1 night in Nov 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities
Perfectly clean room, lovely staff, highly convenient for Metro Centre, Newcastle, and surrounds. Breakfast more than adequate; no sensible reason to stay elsewhere unless one has different aspirations.
Stayed 1 night in Dec 2025

10/10 Excellent

Emma

Stayed 2 nights in Nov 2025

8/10 Good

Mary Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh breakfast and gluten free options available. Manager on duty knowlwdgable about what was GF and provided allergy information.
Stayed 1 night in Dec 2025

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was expected, affordable easy car parking and a comfortable room. The only fault I could find was the side lights on the bed were not independant. They were either both on or off which was inconvenient if one person wanted to read whilst the other wanted to sleep.
Stayed 2 nights in Nov 2025

8/10 Good

Vivien

Liked: Cleanliness, staff & service, amenities
Fast and friendly check-in. Lift very temperamental- had to keep finger on the call button until the lift arrived. Staff told us it was so old that parts are no longer available! Speedy response to query about a light that was not working and the room heater which was switched off.Room very clean and c
Stayed 1 night in Nov 2025

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
The property is good value and close to the Metrocentre with plenty of parking. The footpaths to the road are overgrown with brambles and there is no crossing if you get public transport into town. Beds are comfy and free breakfast is a plus.
Stayed 1 night in Nov 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Room clean, staff friendly, breakfast wonderful!
Stayed 2 nights in Nov 2025

10/10 Excellent

Elizabeth Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, lovely clean hotel Good choice of breakfast and very friendly helpful staff
Stayed 4 nights in Nov 2025

10/10 Excellent

DOUGLAS ALLAN

Stayed 3 nights in Nov 2025

10/10 Excellent

Kirsteen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nothing bad to say about our stay! Clean, comfortable, quiet, spacious, friendly hotel. Plenty of parking. Polite staff. Well done....we'll be back.
Stayed 2 nights in Nov 2025

10/10 Excellent

ronnie

Liked: Cleanliness, staff & service
On arrival my wife and I and our dog were greeted by extremely friendly staff. A present of a doggy bag contains two treats, pop bags and a tennis ball was given to us. Very thoughtful. Today there are so many places that say they are dog friendly but are only dog tolerant. Not so here. She was allowed to be with us while we sat for a coffee and for breakfast in the morning. Staff could not have been nicer and made our stay with remembering. The room was as you would expect. Basic and budget. It was very clean and tidy and the bed was very comfortable. It's a no cash hotel which does fine when purchasing extras drinks or snacks. Breakfast was basic but of a good standard. Considering most other hotels charge minimum £20 per person for it then it really was a great deal to be included in the price of the stay. Given the amount of cleaning that was going on I did wonder about the £30 additional charge for our small dog. I don't think that there would be more of an additional clean of the room to justify that amount. That's just a small things and we would definitely go back there.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great comfy bed and very quiet and hotel was busy.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mariam

Stayed 1 night in Sep 2025

4/10 Poor

Tiana

Disliked: Cleanliness, staff & service
Breakfast was poor, everything was dry, gross, stale and I barely ate. Cutlery was dirty as were the plates and tables. Staff were no help and not friendly. Simply told us the bare minimum and to crack on ourselves, didnt even get seated for breakfast the woman walked off. Hotel room was meh, hairs on the bed, dirty glasses, the bathroom stunk had to keep the door closed. Water was awful and smelt awful too couldn’t even brush my teeth with it because of the smell. Ive stayed at multiple of this companies hotels and this one is definitely the worst by far. Total crap, fully regret my stay. Will never return to that location, waste of a couples weekend and £100. £100 FOR LESS THAN 24 HOURS IN HOTEL THAT LOOKS BARELY GOOD ENOUGH FOR A COUNCIL ESTATE
Stayed 1 night in Nov 2025

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, staff & service
Not many sockets in the room and not in convenient places. No spare pillows. Was given less towels and cups than people in the room. Breakfast was ok but some of it was stale and the hash browns were awful, under cooked.
Stayed 1 night in Nov 2025

8/10 Good

Margaret

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was good. Cleaned to a good standard
Stayed 5 nights in Nov 2025

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