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Malmaison Newcastle

4.0 star property

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Photo gallery for Malmaison Newcastle

Cocktail bar
Exterior
Cocktail bar
Lobby sitting area
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
104 Quayside, Newcastle-upon-Tyne, England, NE1 3DX
  • Place, Quayside
    ‪2 min walk‬
  • Place, The Glasshouse
    ‪4 min walk‬
  • Place, Northumbria University
    ‪6 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(68 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.4 out of 10
Exceptional
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Bridge View Room

Bridge View Room

Bridge View Room

9.6 out of 10
Exceptional
(17 reviews)
  • River view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridge View Twin

Bridge View Twin | View from property

Bridge View Twin

  • River view
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

9.6 out of 10
Exceptional
(14 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Double

Standard Double Double

Standard Double Double

9.8 out of 10
Exceptional
(6 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe Bridge View

Club Deluxe Bridge View

Club Deluxe Bridge View

9.0 out of 10
Wonderful
(27 reviews)
  • River view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite

Suite

Suite

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 4 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Malmaison Newcastle

Boutique hotel with a full-service spa, steps from Quayside
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service, and conference space.
Malmaison Newcastle offers 122 accommodations with safes and coffee/tea makers. Plasma televisions come with premium satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Our customers tell us they can't get enough of the helpful staff at Malmaison Newcastle. During your stay, you're just a quick walk from Quayside. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy British cuisine while dining at Chez Mal Brasserie
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Indulge with hot stone massages, body treatments, or facials at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Quayside and a 5-minute drive from St. James' Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Malmaison Newcastle offers its guests a full-service spa and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 1259 square feet (117 square meters) and includes conference space. The business-friendly Malmaison Newcastle also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Chez Mal Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Mal Bar - This cocktail bar serves lunch only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (GBP 10 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Bar

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,259 square feet of conference space

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions). For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Hotel
Malmaison Hotel Newcastle
Malmaison Newcastle
Newcastle Malmaison
Malmaison Newcastle Hotel Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel Newcastle-upon-Tyne

Malmaison Newcastle Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 682 out of 1014 reviews
Rating 8 - Good. 208 out of 1014 reviews
Rating 6 - Okay. 77 out of 1014 reviews
Rating 4 - Poor. 30 out of 1014 reviews
Rating 2 - Terrible. 17 out of 1014 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big clean spacious room with a super comfortable bed and an excellent view. Staff nice a friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Oct 2025

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, comfy bed, brilliant shower
Stayed 1 night in Oct 2025

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had room 306 - a beautiful room - very spacious and fab décor, also pipping clean, with lovely large bath towels. Bar was also plush and comfy.
Stayed 1 night in Oct 2025

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely and room was fabulous
Stayed 1 night in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room large and comfortable if slightly 'tired'. Great location on the quayside.. Excellent, helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying in this hotel. The location on the quay side is beautiful. I was fortunate to have a river view. I had never been to Newcastle before but finding the hotel and parking was so easy. I loved that the car park had spaces for the hotel and it is so close to the hotel and such good value for money too. The hotel decor is beautiful and I was very impressed. The staff were extremely welcoming on arrival. The room was perfect, it was a good size, had all the amenities you needed and it was very clean. The only criticism would be the pillows bring a little soft for my liking but that’s personal preference. The bathroom and shower were perfect. Dining and breakfast at the hotel was excellent, a great choice on the menu and the food didn’t disappoint. I stayed half board and thought it was excellent value for money. The breakfast was fantastic with self- serve and hot food menu options. All in all my stay at Malmaison was excellent and I would highly recommend this hotel. I’m definitely going to rebook for another stay.
Stayed 1 night in Oct 2025

10/10 Excellent

China

Stayed 1 night in Oct 2025

10/10 Excellent

Katherine, Chorley, Lichfield

Liked: Cleanliness, staff & service, property conditions & facilities
Had troubles checking in but all was resolved by a very helpful front of house
Stayed 1 night in Oct 2025

10/10 Excellent

Haswell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohamed, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms. Very tasty food. Really nice cocktails.
Stayed 1 night in Oct 2025

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, felt very luxurious. Staff friendly especially the breakfast team who provided excellent service. Everywhere clean and well maintained. Main tv had Chromecast but would have liked to use other smart tv options to log in
Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Stayed 2 nights in Sep 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely breakfast cooked to order. Room fabulous. Lovely friendly and professional service
Stayed 1 night in Oct 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service, room comfort
Location not ideal hotel a bit dated
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room great and service first class
Stayed 1 night in Oct 2025

10/10 Excellent

Susannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Janice

Liked: Staff & service
Very nice and clean and comfortable hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2025

10/10 Excellent

Claire

Stayed 1 night in Sep 2025

10/10 Excellent

Jeremy

Stayed 1 night in Sep 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights for our wedding anniversary. Everything was fantastic from the lady who checked us in, the room was amazing with a lovely view.
Stayed 3 nights in Sep 2025

6/10 Okay

Sean

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had stayed the night before at the INNSiDE by Meliá which was excellent. This was expensive, dark and trying to hard to be Malmaison. Not fun enough.
Stayed 1 night in Sep 2025

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