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Newcastle Jesmond Hotel

Property class: 3

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Photo gallery for Newcastle Jesmond Hotel

A brick building with a green awning and a glass door entrance.
A wooden revolving door with a handle, leading to a room with a tiled floor.
A hotel room with a bed, a desk, a chair, a telephone, and a window with curtains.
A wooden staircase with a curved design, a handrail, and a carpeted landing.
A lobby with patterned wallpaper, a chandelier, and several chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
105 Osborne Road, Newcastle-upon-Tyne, England, NE2 2TA
  • Place, Jesmond Dene Park
    ‪6 min walk‬
  • Place, University of Newcastle-upon-Tyne
    ‪19 min walk‬
  • Place, Northumbria University
    ‪4 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪21 min drive‬

Room options

View all photos for Classic Single Room

A hotel room with a bed, a mirror, a nightstand, a lamp, and a wardrobe.

Classic Single Room

  • 6 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room (Small)

A hotel room with a large bed, a desk with a chair, a nightstand with a lamp, and a window with curtains.

Double Room (Small)

8.0 out of 10
Very good
(1 review)
  • 7 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Room, Multiple Beds

A hotel room with a bed, a desk, a chair, a telephone, and a window with curtains.

Classic Room, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 16 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed

A hotel room with a bed, nightstand, lamp, and window with curtains.

Double Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Basic Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Newcastle Jesmond Hotel

This smoke-free hotel features a snack bar/deli, dry cleaning, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a TV in a common area are onsite.
Newcastle Jesmond Hotel offers 21 accommodations with hair dryers and blackout drapes/curtains. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with digital channels.

Bathrooms include showers. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Newcastle Jesmond Hotel, you'll be within walking distance of Jesmond Dene Park. You'll find features like free WiFi in public areas and free self parking, plus a snack bar/deli.
  • Free WiFi
  • Free self parking
  • Services include dry cleaning/laundry and luggage storage
  • Just a 5-minute drive from St. James' Park and a few minutes from Quayside
There's a snack bar/deli on site. WiFi is free in public spaces. Newcastle Jesmond Hotel also features laundry facilities, dry cleaning/laundry services, and express check-out. Free self parking is available.

This 3-star Newcastle-upon-Tyne hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Beaux Arts architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

More

  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: GBP 35
Contactless check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 35
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 35 per accommodation, per stay
  • A damage deposit of GBP 35 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 35 (subject to availability)
  • Late check-out fee: GBP 35 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property does not have a front desk. This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Jesmond
Hotel Jesmond Newcastle
Hotel Newcastle Jesmond
Jesmond Hotel
Jesmond Hotel Newcastle
Jesmond Newcastle
Jesmond Newcastle Hotel
Newcastle Hotel Jesmond
Newcastle Jesmond
Newcastle Jesmond Hotel
Newcastle Jesmond Hotel Newcastle-upon-Tyne
Newcastle Jesmond Newcastle-upon-Tyne
Newcastle Jesmond Hotel Hotel
Newcastle Jesmond Hotel Newcastle-upon-Tyne
Newcastle Jesmond Hotel Hotel Newcastle-upon-Tyne

Newcastle Jesmond Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 268 reviews
Rating 8 - Good. 108 out of 268 reviews
Rating 6 - Okay. 36 out of 268 reviews
Rating 4 - Poor. 14 out of 268 reviews
Rating 2 - Terrible. 18 out of 268 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor 1 star

Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.
Stayed 2 nights in Oct 2022
Verified review

4/10 Poor

matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Sue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what is seems Jesmonds worst accommodation

This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Dawn

Liked: Room comfort
Disliked: Cleanliness

Nice hotel, great location

We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Rebecca

Disliked: Staff & service

Marie celeste

Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Christine

Disliked: Staff & service

Weekend jaunt.

It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!
Stayed 2 nights in Sep 2022
Verified review

4/10 Poor

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Non refundable damage charge

Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unimpressed

Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

P

Disliked: Staff & service, room comfort

A bit of a moan

No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

Karma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not book!

We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this
Stayed 3 nights in Aug 2022
Verified review

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.
Stayed 2 nights in Jun 2022
Verified review

4/10 Poor

Jenni

Disliked: Amenities, property conditions & facilities
We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was fine bed wasn’t very comfortable could do with more toilet roll
Stayed 2 nights in May 2022
Verified review

2/10 Terrible

Jennifer

Do not book!

We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!
Stayed 1 night in Apr 2022
Verified review

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel we booked did not recognise our reservation

We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham
Stayed 1 night in Apr 2022
Verified review

6/10 Okay

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but the rooms were cold
Stayed 1 night in Feb 2022
Verified review

6/10 Okay

Peter

Overnight stay

I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy room

Cosy room and very clean
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel and brilliant staff, I would stay here again
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

What was needed.

A place to sleep with breakfast, tick Bit noisy but otherwise fine Lovely staff
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Caroline

I'm so disappointed with this hotel....i booked to stay at this hotel with a friend...we had 2 separate rooms... unfortunately my partner on that Monday had a heart operation....so obviously I contacted the hotel through the email that was sent to me..... i followed the link to cancel my booking... explained what had happened... that i had to cancel... which the manager acknowledged and was sorry to hear about my partner.... i then saw on my bank account that i was charged... rang the hotel....the manager denied i emailed him..sent him our correspondence... totally ignored me.....😡😡
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel, outstanding value for money, the service was first class even cooked my breakfast one hour earlier than the official start time, can’t fault the place at all
Stayed 1 night in Oct 2021
Verified review

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and tired, bathroom smelled of damp and door was mouldy. No shampoo or shower gel provided. Location was good and
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little hotel

I was travelling alone and felt safe and looked-after at all times. Room was small and immaculate, with everything I needed in it. Great breakfast and friendly and welcoming staff
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from start to finish, taxi service took a long time to arrive which was recommended and advertised on the grounds!
Stayed 1 night in Aug 2021

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