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The Gibside Hotel

3.5 star property

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Photo gallery for The Gibside Hotel

Deluxe Double Room
Exterior detail
Breakfast, lunch and dinner served
Reception
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Front Street, Whickham, Newcastle-upon-Tyne, England, NE16 4JG
  • Place, Metrocentre
    ‪3 min drive‬
  • Place, Utilita Arena Newcastle
    ‪7 min drive‬
  • Place, St. James' Park
    ‪9 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.6 out of 10
Excellent
(27 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Accessible

In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room, Accessible

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.0 out of 10
Wonderful
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Gibside Hotel

Hotel in Newcastle-upon-Tyne with a 24-hour front desk and a coffee shop
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a meeting room, and concierge services.
The Gibside Hotel offers 44 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, spring water baths, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Gibside Hotel. During your stay, you'll be within walking distance of Metrocentre. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 9 minutes by car from St. James' Park and 10 minutes from Quayside
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The Gibside Hotel also features tour/ticket assistance, concierge services, and laundry facilities. Self parking is free.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 9:00 AM.
Pacos Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily English breakfast available 7:00 AM to 9:00 AM for a fee: GBP 9.95 to 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lounge Bar
  • Pacos Restaurant

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Spring water bathtub
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Laptop-compatible safe

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 9.95 to 12.95 per person
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Gibside Hotel
Gibside Hotel Newcastle-upon-Tyne
Gibside Newcastle-upon-Tyne
Best Western Plus Gibside Hotel Newcastle-upon-Tyne
Best Western Plus Gibside Hotel
Best Western Plus Gibside Newcastle-upon-Tyne
Best Western Plus Gibside
The Gibside Hotel Hotel
Best Western Plus Gibside Hotel
The Gibside Hotel Newcastle-upon-Tyne
The Gibside Hotel Hotel Newcastle-upon-Tyne

Reviews

The Gibside Hotel Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 343 out of 673 reviews
Rating 8 - Good. 234 out of 673 reviews
Rating 6 - Okay. 71 out of 673 reviews
Rating 4 - Poor. 15 out of 673 reviews
Rating 2 - Terrible. 10 out of 673 reviews

Reviews

6/10 Okay

elizabeth

Travelled with partner
Liked: Cleanliness
It was an ok budget hotel good for a nights stopover while on a long journey bed comfortable room clean and good shower
Stayed 1 night in Aug 2025

6/10 Okay

Dio

Travelled with partner
Liked: Cleanliness, staff & service
It was hard to sleep not having AC
Stayed 1 night in Jul 2025

6/10 Okay

Debbie

Liked: Cleanliness, room comfort
Bed was comfy, shower a bit weak, bistro really good
Stayed 2 nights in Jul 2025

10/10 Excellent

Tamanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Whickham

Had a lovely stay at the Gibside hotel! Staff all very friendly and helpful. Comfy bed, nice sized room and delicious breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Oboden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Karen

Stayed 2 nights in Jul 2025

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Robin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 2 nights in Jul 2025

8/10 Good

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Toni

Liked: Cleanliness, property conditions & facilities
Lovely clean,comfortable room and bed. Good food in lovely bar restaurant. Friendly staff including Malcolm, the owner. Will be back soon and highly recommend this hotel. Plenty of pubs,restaurants shops in walking distance. Ample free parking a bonus too.
Stayed 2 nights in Jun 2025

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, amenities
Steep and hilly and no public lifts for access in the hotel
Stayed 1 night in Jun 2025

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Weekend Stay

Enjoyed a lovely Sunday lunch and a pretty comfortable stay overall. However, next morning the shower would only pump scalding hot water through (no cold) the water was too hot to take a shower. In our previous stay at the same hotel, the shower wouldn't work at all - worth testing when you first arrive in case you need a chnage of room
Stayed 1 night in Jun 2025

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel ideally located for our visit
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay very local situated clean and presentable
Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff, lovely breakfast. Comfortable room and tea making, so welcome!
Stayed 1 night in Jun 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were incredibly friendly and helpful. The room was spacious and the bed was really comfy. A good location, lots of places to eat nearby. It’s not far from the metro centre and Newcastle city centre.
Stayed 2 nights in Jun 2025

10/10 Excellent

Besard

Stayed 1 night in Jun 2025

4/10 Poor

julie

Liked: Cleanliness, staff & service
Disliked: Room comfort

Don’t stay in old section unless you have earplugs

Having stayed at this hotel before in the newer section and had great stays so l didn’t hesitate to book again for a nights stay while we were attending a birthday meal. Sadly once checked in we were told we would be staying in the old original building. The room 211 was clean and tidy but the furniture and bed had seen better days- it’s crying out for a refurbish. The bathroom was spotless but the shower fixings had parts missing the fan in the room made a terrible noise. The walls were thin so could hear our neighbouring rooms. The mattress was thin and broken - this needs to be changed. There was a constant loud drone noise - must be the ventilation/air con or heating blowers - they kept us awake all night - so along with a lumpy mattress - it was a terrible stay. Breakfast was good when we were eventually served - not the staffs fault - they need more staff when it’s half full. Portions were very small but apart from very salty bacon it was fresh and cooked well. Overall unless I can be guaranteed a room in the newer section - I would not use this hotel again. So rooms 201 onwards stayer beware unless you take good earplugs.
Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

A really friendly hotel. Excellent breakfast & Sunday lunch. Service outstanding we will definitely stay again
Stayed 3 nights in May 2025

10/10 Excellent

Margaret

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gem just 10 minutes by taxi into Newcastle. All the staff were friendly and helpful from the receptionist to the dining room staff, especially Ann and John who made breakfast a unique experience. We will definitely consider staying there again in the future.
Stayed 1 night in May 2025

8/10 Good

Paul

Stayed 2 nights in May 2025

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