2/10 Terrible
Kerry
24 Jul 2025
Do not stay here. There are so many better options. One staff member was great, but another was impolite, rude and not in the least bit helpful.
The Expedia advert is misleading, suggesting that the swimming facilities are available with the basic booking.
Parking fees are excessive and the car park was chaos.
We arrived at the venue and got ready to go to the gym only to find it was closed for refurbishment; we had not been notified. We found a much nicer hotel nearby, the Hilton does not offer value for money, good customer service or a relaxing environment.
We checked out after checking in and are pursuing a full refund through Expedia.
The Hilton have contunued to take payments from our credit card. The Hiton are refusing a refund even though we have written confiramtion of the offer of a refund as an email written by the duty manager.
Kerry
Stayed 2 nights in Jul 2025