"Requested a family room (2 adults and 2 young children), you basically get a standard room which is normally big enough for 2 adults, once the sofa be ... " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

Our customers tell us that they enjoy the shopping around Holiday Inn York City Centre. During your stay, you're just a quick walk from Clifford's Tower. Enjoy features like free WiFi in public areas, plus a bar and breakfast (surcharge). Built in 2002, this 3.5-star hotel has 100 rooms over 5 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in the lobby, meeting rooms and multilingual staff
  • Guests like the restaurant and bar
  • Steps from York Castle Museum and Clifford's Tower

Room, 1 Double Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room, 1 Double Bed with Sofa bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Holiday Inn York City Centre ratings based on 17 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn York City Centre

Everyone (13) Couples (2) Family (1) Friends (1)
3 out of 5

Posted by on 1 Jan 2019

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3 out of 5
Great location, nice hotel but the bed is utterly uncomfortable; it’s a very small double and so so hard.

Posted by on 13 Dec 2018

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Comment from Hotel Management

16 Dec 2018 by Lora ball

thank you for your comments rating on your recent stay at holiday inn York city centre. im sorry to see you found the bed small. The beds are a standard 4ft x 6ft, should you require a larger size we can reallocate durig your stay or request a king size

3 out of 5
The staff on reception were great (think it was Lora who dealt with me). However, there was a large group of Tourists which the leader of the group thought it her right to stand and chat to staff. Staff were brilliant and night porter on Wednesday 31st was ace (top guy, when it easier to say no to the 3 of us). Complaints would have to be about lifts only (1 lift which was very slow trying to accommodate 4 floors when we left in the morning).

Posted by , from Warsop on 2 Nov 2018

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Comment from Hotel Management

25 Nov 2018 by Lora B

Thank you for your comments regarding your recent stay at holiday inn York city centre. I'm pleased you enjoyed your stay. I'm sorry to hear that our other guests were not as considerate to the needs of other guests. We will certainly look into training the reception team to managing this better in the future. I'm sorry to learn of your disappointment with the lift. Thank you for your comments regrading the customer service provided. We hope to welcome you back again soon.

3 out of 5

Nice hotel but not suitable if you’re looking for

Requested a family room (2 adults and 2 young children), you basically get a standard room which is normally big enough for 2 adults, once the sofa bed is opened there is no room, even the double bed is moved against the wall to allow the room. What made it worse is that there are floating bedside shelves which overlapped the double bed when moved - very uncomfortable! The sofa bed - wow - this can’t be slept on, all you can feel are the springs! One other thing - no air conditioning- granted this was never advertised but when your packed into a standard room when you believe you’ll get a standard family room, it was very hot through the night. Apart from the above - clean hotel, short walk into the centre - ideal for a couple.

Posted by on 18 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by yorkhi

Thank you for your feedback, I am disappointed to learn that you where not happy with your stay. The hotel is planning to install Air con in the next few months. We will look in to the feedback regarding the sofa bed springs.

5 out of 5

City centre hotel

Pros: It’s location
Cons: Bring down the cost of breakfast
Good quality hotel right in centre of York Ideal for access to all York’s attractions

Posted by , from rotherham on 27 Feb 2018

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Comment from Hotel Management

6 Mar 2018 by Norbert

Thank you for staying with us! We are really appreciate your feedback! Kind Regards Norbert

3 out of 5

It was a room not an experience

Came through York on a Saturday. Usual hotels were booked but this matched in price so assumed it would match in quality- it didn’t. Carpets shabby and pulling from doorways. Mold in showers and our door didn’t lock. Heating was barely covering the cold - once we got it working. Location was handy and staff was friendly.

Posted by on 19 Feb 2018

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Comment from Hotel Management

13 Mar 2018 by Norbert

Thank you for staying with us. We much appreciate your feedback. Sorry to hear about your issue with a daily cleaning. We at Hotel 53 working hard to make every guest journey excellent. I do apologise if we didn't make it in your case! I we can do anything for you in the future, don't hesitate to ring or email us directly. Hope we can welcome you again in the near future. Kind Regards Norbert

4 out of 5

Great location

First time in York. Hotel is in a great location to all the main attractions we wanted to visit. Hotel staff was really helpful for getting us parked up as the main car park was full when we arrived. The car park we was appointed to was actually cheaper which was a bonus.

Posted by , from Leicester on 29 Jan 2018

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Comment from Hotel Management

8 Feb 2018 by Norbert

Thank you so much your feedback! Hope we could welcome back you soon!

4 out of 5

Very handy location for exploring the city centre

Visiting York for a birthday weekend. Hotel was very well located for walking in to city centre and close to some other attractions. Room was very comfortable and clean. Parking concession made 2 night stay reasonable cost and secure parking have piece of mind. Would probably stay here again if visiting York again.

Posted by , from East Kilbride on 24 Oct 2017

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Comment from Hotel Management

23 Dec 2017 by Laura at hotel 53

Thank you for your wonderful review and comments regarding our location and rooms. We look forward to welcoming you back on your next visit to York. Kind regards Laura

4 out of 5
Cons: wifi. it was totally unusable; in the end i tethered my laptop to my phone.
almost everything was pretty good. the room a little cramped by comfortable.

Posted by on 10 Apr 2017

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Comment from Hotel Management

18 May 2017 by Laura at hotel 53

Thank you for your review and comments. We do offer a limited access to wifi as well as a voucher code free of charge from reception .Our team is always happy to assist to ensure you can connect. Wifi does work in all bedrooms and public areas. Kind regards, Laura

5 out of 5

Brilliant hotel

We had a lovely stay, beautiful and clean. Short walk from bars and restraunts, lovely staff! Will definitely recommend and stay again!

Posted by , from middlesbrough on 29 Jan 2017

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About the Holiday Inn York City Centre

Location 53 Piccadilly, York, England YO1 9PL

Property Features

As a guest of Holiday Inn York City Centre, you'll find multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby. Event space at this hotel measures 1292 square feet (120 square metres). Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The business-friendly Holiday Inn York City Centre also features dry cleaning/laundry services, room service (during limited hours), and a television in common area. This 3.5-star York hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Built in 2002
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (51.5 km / 32 mi)
  • Train station: York Station (2.1 km / 1.3 mi)
  • Parking:

Room Amenities

Holiday Inn York City Centre offers 100 forms of accommodation which are accessible via exterior corridors and feature coffee/tea makers and designer toiletries. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Designer toiletries
  • Telephone
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The sofa bed in the Family Room can accommodate up to 2 children 12 years of age and under (not suitable for adults). For more details, please contact the property using the information on the reservation confirmation received after booking.

Additional policies and fees may apply when booking more than 6 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Noise-free rooms not guaranteed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 30 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 13.95 per person (approximately)
  • Nearby parking fee: GBP 12.00 per night
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel 53 York
  • Hotel 53
  • 53 York
  • 53 Hotel York
  • Holiday Inn York City Centre Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.