17 Jan 2022 by Guest Relations Team
Dear Richard, Thank you for the wonderful review of our hotel! We are so pleased that you enjoyed your stay and hope to welcome you again very soon. Kind regards, The Guest Relations Team
22 Sep 2021 by Kim – Guest Relations Team
Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. We are beyond delighted to read that you enjoyed a wonderful stay with us. We hope you were able to make some wonderful memories during your time in York. Once again, thank you so much for your comments and we look forward to welcoming you back again soon. With Kindest Regards,
20 Jun 2021 by Rebecca – Guest Relations Team
Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. We are beyond delighted to read that you enjoyed a wonderful stay at our luxurious Hotel. It is lovely to learn that you appreciated our beautiful hotel as well as our friendly and welcoming staff, who were on hand for all your needs during your stay with us. We hope you were able to make some wonderful memories during your time in York and it will be our pleasure to welcome you back to The Grand in the near future. With Kindest Regards,
22 Jun 2021 by Kim– Guest Relations Team
Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. As the only five-star hotel in York, we pride ourselves in delivering the highest levels of service for a truly memorable stay. We would like to apologise that we did not meet your full expectations. We appreciate your feedback as it is very important to us and helps us develop and truly provide an exceptional experience. If you would be so kind as to contact us, we would be more than happy to discuss your stay. We hope to have the opportunity to welcome you back soon and fully restore your faith in our usual luxury services. With Kindest Regards,
31 May 2021 by Rebecca Howarth – Guest Relations Team
Good afternoon, Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. We are delighted to read that you enjoyed our beautiful historic building, your luxurious room and all the wonderful amenities that we offer. It is also wonderful to learn that you appreciated our friendly and welcoming staff, who were on hand for all your needs during your stay with us. We hope you were able to make some amazing memories during your time in York and look forward to welcoming you back to The Grand in the future. With Kindest Regards,
The Grand, York offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury The Grand, York. This Edwardian York hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Grand, York offers 207 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy a full breakfast daily from 7 AM to 10:00 AM.
The Rise – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Legacy – This fine-dining restaurant only serves dinner. Reservations are required. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.
