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The Grand Hotel & Spa

5-star property
Station Rise, York, England (01) 562 1066
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4.4 out of 5
Excellent!
See all 32 Ebookers Reviews

"Perfect hotel , in perfect location , just a short walk to York city centre.... a perfect weekend " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

The Grand Hotel & Spa's good location gets good marks from our customers. During your stay, you're just a quick walk from York Minster. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1906, this 5-star hotel has 107 rooms over 5 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and Egyptian cotton sheets
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with manicures and pedicures, body scrubs or facials at Spa at The Grand
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the location and the overall condition of the property
  • Within a 10-minute walk of York Minster and York National Railway Museum
  • Pets welcome for a fee

Classic Twin Room (Spa access not included)

Bed Count 2 Single Beds Maximum Occupancy 2 Max
€145* Per night/room 3 Nov - 4 Nov

Suite (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Double Room (Spa access not included)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Grand Room (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Grand Hotel & Spa ratings based on 32 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Grand Hotel & Spa

Everyone (27) Couples (3) Family (1)
5 out of 5
Beautiful hotel in a great location in York. Breakfast was great too. They were very accommodating for our little dog. I would definitely stay here again if I was ever in York again.

Posted by on 8 Jul 2019

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Comment from Hotel Management

8 Jul 2019 by Edward Gough, Guest Relations Assistant.

Greetings from The Grand. We are always happy to hear that our guests and their four legged friends enjoyed their stay with us. We are very lucky to be located just within the City Walls and hope they that you all got the opportunity to explore during your stay. Thank you for your review and we hope to welcome you and your family back soon. Kindest regards,

5 out of 5
Nice room, helpful and friendly staff, good location.

Posted by on 9 May 2019

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Comment from Hotel Management

16 May 2019 by Guest Relations Executive

Good morning, Greetings from The Grand. Thank you choosing to stay with us and taking the time to submit your feedback. I hope all is well and that you are having an excellent week so far. We are happy to read that all of your expectations were reached and that you had a wonderful stay with us. We look forward to welcoming you back in the near future. All the best,

4 out of 5

Posted by on 23 Apr 2019

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Comment from Hotel Management

25 Apr 2019 by Guest Relations Executive

Good afternoon, Greetings from The Grand. Firstly, I would like to thank you for taking the time to submit your very good 4/5 rating. We hope that all of your expectations were met and that you had a great experience with us. It would be our pleasure to welcome you back in the near future. Kind regards,

5 out of 5

Posted by on 10 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Guest Relations Executive

Good afternoon, Greetings from The Grand. Thank you for choosing to stay with us and providing your excellent 5/5 rating. We hope that all of your expectations were met. It will be our pleasure to welcome you back in the near future. Kind regards,

4 out of 5
The room was lovely and the hotel same and the staff very good only thing we didn't like was the breakfast where it's now buffet style so had breakfast in Betty's whitch is very good and memorable also had the tasting menu which I didn't think had much flavour wood definitely stay there again only eat elsewhere which we did

Posted by on 11 Feb 2019

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Comment from Hotel Management

15 Feb 2019 by Grand York

Hello and thank you for taking the time to review your recent stay with us at the Grand. We appreciate all feedback and I am sorry that the dining experiences did not meet your expectations. We regularly recover great feedback from guests regarding our offerings for breakfast and also Hudson’s however this has been noted. I very much hope that overall you had a lovely time visiting York and we wish to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Gary Auker Guest Relations Manager

5 out of 5

Posted by on 11 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by Grand York

Hello and thank you for taking the time to review your recent stay with us at the Grand. I very much hope that overall you had a lovely time visiting York and we wish to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Gary Auker Guest Relations Manager

2 out of 5
Very dissapointed booked and paid for Executive double but given a cheap standard double with cracked walls ceiling coming off very bad for this hotel its more a 4 star tgan a 5 star . Bedsheets torn dirty bathmats the staff are not very trained and not helpful. The manaher doesnt cate about guests needs and has ignored my request to speak to me about this. The throw on bed was stained like vommit staff here cannot cope with guesys and need improving on their attitude as well as more professional training. For a 5 star hotel its bad and not acceptable but this is more a 4 star. Having stayed here on 6 occasions in the last 2 years the staff still cannot get it right . Offer double rooms with 2 twins stuck together very misleading but clearly the manager doesnt care about guests.

Posted by on 1 Dec 2018

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Comment from Hotel Management

4 Dec 2018 by Grand York

Hello and thank you for taking the time to review your recent stay with us at the Grand. I very much hope that overall you had a lovely time visiting York. On behalf of the team I sincerely apologise for any issues and inconveniences caused on the particular occasion. All comments have been noted for reference and discussion. I can assure you all staff strive to give all our guests the highest levels of service and it is disappointing to hear this was not the case on this occasion. We all wish to have the opportunity to welcome you back to the hotel in the near future and restore your faith in us. Please do feel free to contact me directly if you wish to discuss the experience further as we take all feedback very seriously and very much care about our valued guests. Kind regards, Gary Auker Guest Relations Manager

5 out of 5
The hotel was just wonderful, right from the moment the very helpful doorman took our bags so we could go shopping unti it was time to check in ! They knew it was my 60th birthday and left drinks, birthday card and beautiful chocolates in the room for me. We (there was 6 of us) ate at The Rise restaurant in the hotel that evening and the starter and main course of my choice was free as a birthday treat!!!!! Molton Brown toiletries in the large beautiful bathroom too, I truly was in heaven. Thank you all so much guys it was my absolute pleasure to stay here!

Posted by , from Halifax West Yorkshire on 26 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Grand York

Hello and thank you for taking the time to review your recent stay with us at the Grand. I very much hope that overall you had a lovely time visiting York and we wish to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Gary Auker Guest Relations Manager

2 out of 5
We have stayed at this hotel 8+ times and have always loved every aspect. This time though we have been dissapointed. The main lobby was dirty and cobwebs in the light fittings. The fridge in the room didn't work, the meal in the restuarant was bland and not nice. The room service trolley wheel came of when they arrived with breakfast and the said breakfast was cold, didnt include everything we had ordered and just not the usual standard. We have always paid a premium to stay at the Grand to experience the high standards but We shall not return!

Posted by , from Newark on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Grand York

Hello Rachel and thank you for taking the time to review your recent stay with us at the Grand. I sincerely apologise for the issues on this occasion which is not our usual high standards I can assure you. I very much hope that overall you had a lovely time visiting York and we wish to have the opportunity to welcome you back to the hotel in the near future so we can restore your faith in the Grand. Kind regards, Gary Auker Guest Relations Manager

5 out of 5
Within mins of the town centre, Excrllet staff from the time you draw outside to walking into your very large room. Menu choice, food preperation of the highest standard. Well worth its stsr rating

Posted by on 17 Nov 2018

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Comment from Hotel Management

17 Nov 2018 by Grand York

Hello and thank you for taking the time to review your recent stay with us at the Grand. I very much hope that overall you had a lovely time visiting York and we wish to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Gary Auker Guest Relations Manager

About the The Grand Hotel & Spa

Location Station Rise, York, England YO1 6GD

Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 31 December until 31 December:

  • Dining venue

Property Features

The Grand Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. Event space at this hotel measures 0 square feet (0 square metres) and includes conference rooms. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the luxury The Grand Hotel & Spa. Parking is available for a fee. This 5-star York hotel is smoke free.

  • 107 guestrooms or units
  • 5 levels
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Built in 1906
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (48.9 km / 30.4 mi)
  • Train station: York Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Grand Hotel & Spa offers 107 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

The Rise – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Spa Services

Spa at The Grand has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25 per day.
  • Cribs (infant beds) are available for GBP 15 per day.

Pets

  • Pets: GBP 25.00 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, sofa beds and on-site parking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, sofa beds and on-site parking.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 20.00 for adults and GBP 7.50 for children (approximately)
  • Valet parking fee: GBP 35 per night
  • Pet fee: GBP 25.00 per pet, per stay
  • Crib (infant bed) fee: GBP 15 per day
  • Rollaway bed fee: GBP 25 per day
  • Facilities fee: GBP 25 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cedar Court Grand
  • Cedar Court Grand Hotel
  • Cedar Court Grand Hotel York
  • Cedar Court Grand York
  • Cedar Court Hotel
  • Cedar Grand Court
  • Cedar Grand Court Hotel
  • Grand Cedar Court
  • Grand Cedar Court Hotel
  • Hotel Cedar Court
  • Cedar Court Grand Hotel And Spa
  • Grand Hotel York
  • Grand York
  • The Grand Hotel & Spa York
  • The Grand Hotel & Spa Hotel
  • The Grand Hotel & Spa Hotel York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.