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8 Sep 2020 by The Guest Relations Team
Greetings from The Grand. I would like to thank you for choosing to stay with us and submitting your feedback regarding your stay with us. As the only five- star hotel in York, we pride ourselves in delivering the highest levels of service. From our charming building- established in 1906, classic décor to our dedicated team, who are always on hand to assist you. It is wonderful to know that you appreciated our excellent central location, with easy access to explore the beautiful City of York, as well as our friendly and on hand staff throughout your stay. It will be our pleasure to welcome you back in the near future. Kind regards
8 Sep 2020 by The Guest Relations Team
Greetings from The Grand. I would like to thank you for choosing to stay with us and submitting your feedback regarding your stay with us. As the only five- star hotel in York, we pride ourselves in delivering the highest levels of service. From our charming building- established in 1906, classic décor to our dedicated team, who are always on hand to assist you. It is wonderful to know that you appreciated our excellent central location, with easy access to explore the beautiful City of York, as well as our friendly and on hand staff throughout your stay, and your beautiful room and its wonderful room amenities. It will be our pleasure to welcome you back in the near future. Kind regards
8 Mar 2020 by The Guest Relations Team
Greetings from The Grand. We are pleased to see that we have met your expectations, and that you enjoyed our beautiful grade II listed building. It has been our pleasure looking after you. Kind Regards
8 Mar 2020 by The Guest Relations Team
Greetings from The Grand. Thank you for having stayed with us. We are sorry to see that we have not met your expectations. Please do let us know if there is anything we could have done different. We do hope to have the pleasure of welcoming you back in the future. Kind Regards
19 Nov 2019 by Edward Gough, Guest Relations Assistant.
Greetings from The Grand! Thank you very much for taking the time to share your review. Your feedback means a lot to us and helps us provide exceptional service. We are always pleased when we are able to exceed our guests’ expectations and provide that extra special service that makes it a five star experience. Thank you once again for your review and we look forward to having the pleasure of welcoming you back in the near future. Kindest regards,
6 Nov 2019 by Edward Gough, Guest Relations Assistant.
Greetings from The Grand! Thank you very much for taking the time to share your review. Your feedback means a lot to us and helps us provide exceptional service. We are always pleased when we are able to exceed our guests’ expectations and provide that extra special service that makes it a five star experience. Thank you once again for your review and we hope to have the pleasure of welcoming you back in the near future. Kindest regards,
8 Jul 2019 by Edward Gough, Guest Relations Assistant.
Greetings from The Grand. We are always happy to hear that our guests and their four legged friends enjoyed their stay with us. We are very lucky to be located just within the City Walls and hope they that you all got the opportunity to explore during your stay. Thank you for your review and we hope to welcome you and your family back soon. Kindest regards,
16 May 2019 by Guest Relations Executive
Good morning, Greetings from The Grand. Thank you choosing to stay with us and taking the time to submit your feedback. I hope all is well and that you are having an excellent week so far. We are happy to read that all of your expectations were reached and that you had a wonderful stay with us. We look forward to welcoming you back in the near future. All the best,
25 Apr 2019 by Guest Relations Executive
Good afternoon, Greetings from The Grand. Firstly, I would like to thank you for taking the time to submit your very good 4/5 rating. We hope that all of your expectations were met and that you had a great experience with us. It would be our pleasure to welcome you back in the near future. Kind regards,
1 Apr 2019 by Guest Relations Executive
Good afternoon, Greetings from The Grand. Thank you for choosing to stay with us and providing your excellent 5/5 rating. We hope that all of your expectations were met. It will be our pleasure to welcome you back in the near future. Kind regards,
This property is closed from 23 February 2021 to 16 May 2021 (dates subject to change).
The Grand, York offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. Event space at this hotel measures 0 square feet (0 square metres) and includes conference rooms. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the luxury The Grand, York. This Edwardian York hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Grand, York offers 207 forms of accommodation with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers.
For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
The Rise – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Spa at The Grand has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless checkout is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
