6/10 Okay
Kristine
Business traveller, Travelled with family
20 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Yup it is a castle! The experience to sleep in a castle is something I wanted to experience but ate 4 days of same breakfast menu. So perhaps an overnight or 2 days stay is good enough. Some hotel staff were accommodating especially the guys but one hotel staff lady on the Friday morning was unpleasant when I asked for where the breakfast is, instead of simply pointing where, she said that I could hear and smell it... ok? It was also the same lady whom I called for room service about shower water, took almost one hour, called again and she asked if they didn't come yet and that she'll follow up.. 30mins later, I had to go down only to see an irritated expression and heard a "tsk" coz she said she'll just look at it herself.. luckily, a hotel staff guy offered to check it instead and got fixed. Thankfully, we didn't encounter the same lady until our check-out on Monday. Please give that staff lady some vacation, she looked like she had enough of questions from new comers early in the morning. The hotel itself is clean and luxurious, we just didn't appreciate the stairs to go up to the 3rd floor (the slow lift only goes up to the 2nd floor). Our family room was spacious, bed is comfy, we didn't bother turning on the aircon if there is since the screenless window was left open. A huge fly kept visiting us inside. No microwave/fridge. Overall stay felt elegant but some cons will unlikely make me stay here again. Recommended for an overnight stay because of the place.
Kristine
Stayed 4 nights in Jun 2025