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Hotel 21 Nyc

2.5 star property

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Photo gallery for Hotel 21 Nyc

Lobby
Basic Double Room
ATM/banking on site
Reception
ATM/banking on site

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
41-01 21st St, Long Island City, NY, 11101
  • Place, Queensbridge Park
    ‪6 min walk‬
  • Place, Gantry Plaza State Park
    ‪10 min walk‬
  • Place, Memorial Sloan-Kettering Cancer Center
    ‪4 min drive‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪28 min drive‬

Room options

View all photos for Basic Room, 1 Queen Bed

Free WiFi

Basic Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Queen Bed, Accessible

Free WiFi

Basic Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • Sleeps 2
  • 2 Double Beds

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Exterior
Best Western Plus Plaza Hotel
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
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About this property

Hotel 21 Nyc

Hotel connected to a rail/subway station in Long Island City with a 24-hour front desk
This hotel features a 24-hour front desk and free WiFi in public areas.
Hotel 21 Nyc offers 114 air-conditioned accommodations with hair dryers. 32-inch LED televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access.

Our customers tell us they enjoy the public transit around Hotel 21 Nyc. During your stay, you'll be connected to a rail/subway station and close to 5th Avenue. Features include free WiFi in public areas.
  • Free WiFi
  • Amenities include an elevator
  • Guests speak favorably about the value of their stay and the proximity to public transportation
  • Just a 5-minute drive from Central Park and a few minutes from 5th Avenue
Hotel 21 Nyc offers its guests an elevator. WiFi is free in public spaces.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Portable bathtub seat
  • Portable shower seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 60 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Hotel 21 Nyc.

Property is also known as

HOTEL 21 NYC Hotel
HOTEL 21 NYC Long Island City
HOTEL 21 NYC Hotel Long Island City

Hotel 21 Nyc Reviews

Reviews

6.6
Rating 10 - Excellent. 124 out of 452 reviews
Rating 8 - Good. 104 out of 452 reviews
Rating 6 - Okay. 90 out of 452 reviews
Rating 4 - Poor. 51 out of 452 reviews
Rating 2 - Terrible. 83 out of 452 reviews

7.2/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angelita

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Jaesook chess

Disliked: Staff & service
Stayed 2 nights in May 2023

8/10 Good

Irving

Liked: Cleanliness, property conditions & facilities, room comfort

Conveniently situated budget hotel

This is a clean budget hotel with a TV, fridge, comfy bed, reasonably priced with a subway station just across the road. Sadly there was no microwave, coffee maker and it could be a bit noisy with road traffic. Eateries just across the road.
Stayed 5 nights in Apr 2023

2/10 Terrible

Sungji

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book this property. Hotel 21 Nyc is no longer a hotel as it has become an immigrant house. I arrived at the hotel and figured I could not check-in. There was no hotel personnel, and Expedia was not helpful. It was a nightmare not knowing where to stay that night. Expedia sent me this email. "Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply, and a refund can't be granted."
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This was not a real hotel. It was converted to a shelter and they redirected me to a different hotel I did not book, having to walk 15 minutes out. That hotel was very filthy and could not sleep more than one night. I book a new stay after 24 hours. They ask for cash deposit which is very sketch to me, and was hesitant on letting me get a photocopy of my receipt. This is a fraudulent listing, it's not the hotel in the photos and you will not stay here. Expedia needs to remove this.

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
I showed up and they said the hotel is shut down and did not have a room for me. They claimed there was a leak, but elsewhere are saying there are renovations being done. And they are refusing to refund me.
Stayed 3 nights in May 2023

2/10 Terrible

Sean

Disliked: Cleanliness, property conditions & facilities, room comfort

Uncomfortable, overpriced, and shady

We were there nearly 20 minutes before we saw a human that appeared to work there, maybe maintenance or part of the housekeeping crew; not sure as he didn’t have identification on his shirt, but he was undoubtedly an employee, but didn’t work behind the desk. He asked all of us in broken English (he seemed of middle eastern descent) and pointed at a sign not obviously visible, saying, “Check in at 3 pm, check-in at tres (Spanish)” as he pointed to the sign and then left the area. There was a $60 (in cash) deposit that was required before they’d give you your room key, no credit card accepted. Upon checking out, you would get this back in full (when we checked out, they just handed it to us with no room inspection, so I’m not sure what that was for.) The thing that rubbed us the wrong way was that this wasn’t listed on their site or through Hotels.com, and they had an ATM conveniently in their lobby, which the NYC 21 Hotel owned. At the time of this writing, Hotels.com listed it as “REQUIRED AT CHECK-IN: Credit card, debit card, or cash deposit required for incidental charges.” It costs $2.50 to get your money out as no banks are relatively close to the hotel. So, you're forced to get money or find your bank. So, either way, this Hotel is screwing you out of another $2.50. At nearly $200 a night, save your money. I’ve had better experiences at motels. The good things: Hot water and good water pressure Right next to the F subway train Check-out took seconds
Wall next to door
At front desk
no bed sheet
bathtub in bathroom
Stayed 3 nights in Apr 2023

2/10 Terrible

Amreek

Stayed 3 nights in Apr 2023

8/10 Good

Gianpiero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Apr 2023

6/10 Okay

Jennifer

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Giovanni

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Small tvs small bed small pillows no good
Stayed 1 night in Apr 2023

2/10 Terrible

Bruneskidvi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to wait 25 mins for the front desk person to show up so I can check in and waited 20 for the same guy to check out.
Stayed 1 night in Apr 2023

8/10 Good

jerry

Stayed 2 nights in Apr 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Sucks

I called to confirm my reservation b4 i got there .... i have my id which had just expired however i HAD ANOTHER NY ID which they didnt accept!!! My boyfriends id wasnt accpted either not sure why!!! I had to go 2 hours back home to get a BIRTH CERTIFICATE since i wasnt going to be able to getba refund! Nebrr have i had this issue any other place
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities

Subway at your footsteps

No one was at the front desk when we arrived. Stood around for 20min and anyone could have walked in at that point. The staff reslly dint know what they are doing when it come to management. They were not aware that we had 2 rooms until we showed them the email. Rooms had scuff marks on the walls and terrible pillows. Showers were great with pressure and temperatures. Location is great for subway access but area looks sketchy. If you're on a budget and dont need much except a bed, pillow and shower, then this is a great place.
Stayed 4 nights in Mar 2023

6/10 Okay

Eldrid

Stayed 1 night in Apr 2023

4/10 Poor

Shamanthy

Business traveller
Disliked: Property conditions & facilities
Wouldn’t allow washroom access after checking out. No areas for luggage storage. Stored with mops and vacuums.
Stayed 1 night in Apr 2023

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Arjun

Stayed 1 night in Mar 2023

8/10 Good

Michal

Liked: Cleanliness, staff & service

Only with ear plugs

Comfortable bed and sufficient Space but very noisY
Stayed 7 nights in Mar 2023

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Jacob

Stayed 1 night in Mar 2023

6/10 Okay

Perri

Liked: Cleanliness, staff & service
This is a good budget option for staying near the city. It was easy to get into the city from the subway station right next to the hotel. The staff was nice. I found it very noisy, i could hear everything in the hallway, the elevator beeping, the guests in nearby rooms coughing, the subway outside, cars on the road, etc. The room was pretty good although the walls are very scuffed up. The bathroom was nice. The window didnt latch shut and i could hear the wind howling in the crack. As a solo female traveler i found the area to be a bit intimidating, especially after seeing a few people behaving oddly, but maybe I'm just not as nonplussed as city people are. If you need an inexpensive option with easy access to the city, this is a good choice.
Stayed 2 nights in Mar 2023

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